Return Policy

To begin a return purchased on missme.com click here.

We accept returns and exchanges of items purchased on missme.com if they are requested within 30 days of the date your order was shipped. Exchanges or Returns for Store Credit are free! Returns to the original form of payment will be subject to a restocking fee of $5 which will be deducted from your refund: 

• Pay for only the return shipping cost. We've partnered with UPS and Fedex to offer the cheapest prices available.
• $0 restocking fee for exchanges or refunds via store credit

Returns will only be accepted if you purchased your item from www.missme.com.  If you purchased your product through an authorized third-party retailer, please contact the original place of purchase directly to process a return. You must have a receipt in order for any return to be processed.

We are not responsible for any damage to items that have been worn, altered or washed.

All sales are final for CLEARANCE & international purchases.

Processing Returns

When shipping your return to us, include a copy of your invoice or order number. If you wish to use your own carrier services, remember to use a form of shipment that includes full tracking to confirm receipt of your return. Missme.com will not be responsible for missing or lost packages during transit. Additionally, missme.com will not be liable for customer errors made at the time of purchase. Errors will be validated against the original invoice. Please note that returned items must be unaltered, unworn, and unwashed with all original tags and labels attached for your return to be processed.

Refunds

Returns will be processed within 7-10 business days of receipt.

Original shipping charges are non-refundable unless there was a shipping error (i.e. wrong item, color, or size) on our behalf in which we will gladly issue a prepaid return label and full refund or credit including the shipping cost.

Errors will be validated against the original invoice.

Exchange

Once your return label and package are scanned in by UPS or Fedex, your new order will be automatically placed and you’ll receive an email with your order confirmation for the new item(s), or a redemption code to make your new purchase if store credit was requested.

Please note, item must be received in new and sellable condition.

Non-Refundable Items

Items marked as Final Sale or on sale at 60% off or more are ineligible for returns or exchanges.

Sale items under 50% off can only be returned for a store credit (E-Gift Card) and are not eligible for refunds.

Store credit cannot be redeemed for cash and is valid for 1 year from issue date.

Refused Shipments

If your shipment is refused and returned to us without prior authorization, we will refund the order value less the round trip shipping cost and any restocking fee we deem appropriate. This applies to orders that qualified for free shipping. 

Price Adjustments

We offer a one-time price adjustment if an item is marked down within 14 days of the date of purchase.

Items purchased with a promotional discount are not eligible for price adjustments (Excluding free shipping promotion).

Miss Me does not price match other retailers.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases and international orders.

Mail your return package to:

MissMe.Com
Attn: Online Returns
4715 S. Alameda St. 
Los Angeles, California 90058

Warranty & Quality Assurance

We stand behind the quality of our products and want you to love your purchase. If you believe your item has a manufacturing defect or quality-control issue, we’re here to help.
Please note: We are only able to assist with items purchased directly from our official website www.missme.com

For products purchased through our third-party retailers, please contact the original place of purchase for further assistance.

Quality-Control Concerns

• If a product purchased from missme.com arrives with a suspected defect, please contact us as soon as possible with photos and your order number.

• Defective items reported within 45 days of delivery may be eligible for a full refund, replacement, or repair, subject to inspection and approval by our team.

• Defective items reported after 60 days of delivery may qualify for partial to full store credit or repair at our discretion, depending on the nature of the issue and product condition.
  

We evaluate all defect claims on a case by case basis to ensure fair and consistent resolution for our customers.