My boyfriend got me these as a gift - they ended up getting stolen and I ended up dming miss me about the whole situation, not thinking I would get a response back. Not only did I receive a response back in a timely manner, but they were also able to ship what I was supposed to get again. The person I texted back and forth with was very nice and accommodating and understanding. Overall, I think their customer service is amazing, and I am very thankful they took my word for it, since a lot of people these days are untrustworthy. I really appreciate who ever I spoke with, and this is a great clothing company. Thank you <3!!