Frequently Asked Questions

What is the Status of my Order?

Logged in users and guest users can both check their order status by going to missme.com/orders/status.  Logged-in users will go directly to their order history page.  Guests will be given an option to log in (if they already have an account that they’ve ordered from in the past) or to look up their order based on e-mail address and zip code (if they checked out as a guest previously).

If you are unable to find your order details please email help@missme.com and we will be happy to assist you.  Please have your order number ready to help us assist you.


When Will My Order Ship?

Ground Orders received by 3:00 p.m. (PST), Monday-Friday, will ship within 2 days in most cases.

1 Day and 2 Day shipments will ship same day if received by 12:00 p.m. (PST), however, no guarantees are made. Orders are not shipped over the weekend or on holidays.  


Shipping

What is Your Standard Shipping Policy?

Standard Shipping:  Ground Orders received by 3:00 p.m. (PST), Monday-Friday, will ship within 2 days in most cases.

1 Day and 2 Day Shipping:  Orders placed with expedited shipping before 12:00 p.m. (PST) will be shipped on the same business day.

 In the event of an expected delivery delay, the customer will be notified.  Miss Me is not liable for delays due to weather, natural disasters, carrier outages, etc. 

We do not ship to PO Box or APO addresses at this time.


What are Your Domestic Shipping Rates?

We offer free shipping on any order over $85. All other rates are calculated in real time based on the location where the order is being shipped. 


What Shipping Methods Do You Use?

We ship using FedEx and UPS. Depending on the size of your order and your delivery location, the best of the three carriers will be selected to ensure efficient timeliness/deliverability. We are not able to offer a custom carrier at the time of checkout at this time.


Do You Ship Internationally?

Please check the countries listed on the drop down menu at checkout for pricing and availability. 


Returns

What is Your Return Policy?

If you are not satisfied with your purchase for any reason, you can return it within 30 days from your purchase date. All returned items must be unaltered, unworn, unwashed with all original tags and labels attached.  If your return does not match all of these criteria, we will not be able to process your return.

Returns will only be accepted if you purchased your item from missme.com.  If you purchased your product through an authorized retailer, please contact the retailer for your return. You must have a receipt in order for any return to be processed.

Once your return has been received, your refund will be processed within 7 business days. Please note that unless your order was sent in error by Miss Me, original shipping charges are non-refundable and return shipping fees must be paid for by the customer.  If it was an error on our behalf, we’d be happy to send a pre-paid return label via email for the return shipment.   

We are not responsible for any damage to items that have been worn, altered or washed. 

Sale items can only be returned for store credit and are not eligible for refunds. Items marked clearance are final sale and not eligible for return.


What is Your Refund Policy?

If an item was shipped incorrectly (i.e. wrong item, color, or size), missme.com will gladly issue a full refund for the purchase price including the shipping cost. Missme.com will provide a return shipping label for any such error on our part.

All shipping errors will be validated against the original invoice and may take 7 business days to process. Consequently, missme.com will not be liable for any order errors made on the part of the customer.

We also offer refunds for all unaltered, unworn, unwashed merchandise with all original tags and labels attached, provided that the return is made within 30 days of purchase.


How Long Does it Take to Process My Return?

Once we have received your package, your refund will be processed within 7 business days.  When shipping a return to us, please choose a method that provides a tracking number and/or delivery confirmation so we can confirm we have received your return. Missme.com is not responsible for packages lost in transit.


General

Do you have any store locations?

No, but we do have many authorized retailers that carry our collections. Please note that you'll always find the biggest selection of Miss Me looks and sizes online.


Can you tell me when new products or special promotions are launched?

Of course! The best way to stay up to date with new product launches and special promotions is to sign up for our newsletter. Just remember to check "Subscribe to receive occasional promotional emails" when you sign up for a Miss Me account. Or join by entering your email address in the newsletter section on the footer of any page on our website. 


Gift Cards & Coupon Codes

How do I use coupon codes?

After you're done shopping and at checkout, just enter the coupon code in the field at the bottom of the screen.


I received an e-gift card from a friend. How do I use it?

Users will be e-mailed their gift card code automatically once the purchaser confirms the order.  At the payment step of checkout, the recipient will be given an option to enter their gift card code.  If there is a remaining balance on the order, the user can use another payment method to complete checkout.


I don't have an account. Can I still use my e-gift card?

Unique e-gift card numbers are sent directly to recipients via e-mail.  A user account is not required to use an e-gift card, only a valid e-gift card number.


How do I send an e-gift card?

Go to the Miss Me Gift Card product page missme.com/products/gift-card.  Once there, select the gift card amount, enter the recipient’s e-mail addressed, then add the gift card to your cart.  Once you check out through the Miss Me shopping cart, the electronic gift card, with reception instructions, will be e-mailed to the recipient.


Can I apply coupon codes to gift cards?

Unfortunately no. We do not allow discounts on our e-gift cards.


How do I use store credit?

To use store credit, sign into your Miss Me account. When you get to the payment portion of the checkout your store credit amount will be displayed. When you check out, your store credit will automatically be deducted from your total. If you do not use all of your credit, the remaining credit will stay in your account to be used on future purchases.


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