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Frequently Asked Questions
For questions, concerns, suggestions, and comments (good and bad), please call, fax or email us.
Your satisfaction is our priority, and your feedback is always welcome. And, thank you for being the best part of Miss Me®, our customer!
Hours: 9am-5pm (PST), Monday-Friday
Email: customercare@missme.com
Phone (toll free): (877) 600-7351
Phone: (323) 235-6500
Fax: (323) 232-6654
Q: HOW ACCURATE ARE THE WAIST AND INSEAM MEASUREMENTS LISTED ON YOUR WEBSITE?
A: All measurements are approximate - If you have questions about measurements for a specific style please contact Customer Care and we will be happy to assist you.
Q: HOW DO I PAY FOR MY ORDER?
A: We accept PayPal, MasterCard, American Express Visa, and Miss Me® Gift Cards.
Sorry, no cash, checks, travelers checks, money orders, COD's, or other credit cards ( Discover, etc.) are accepted at this time.
If we add other payment forms later, we'll make an announcement at that time. Thanks!
Back to TopQ: IS THERE SALES TAX ADDED TO MY ORDER?
A: Sales tax is applied only to orders which originate in California. The tax rate is 8.75% which is the current rate in Los Angeles County.
All other orders are not assessed sales tax.
Q: WHAT WILL HAPPEN IF THE ORDER I PLACE IS FLAGGED AS FRAUDULANT?
A: One of our Customer Care Represeintatives will attempt to contact you to verify your information.
Q: WHAT CRIETERIA HAS TO BE MET FOR MY ORDER TO BE FLAGGED AS FRAUDULENT?
A: Any of the foollowing can cause an order to be flagged as fraudulent:
- Bill to and Ship to State or Address do not match
- Order amount is over $300
- IP address of purchaser is in a diferent country than the shipping or billing address
Q: WHEN WILL MY ORDER SHIP?
A: Ground Orders received by 1:00 p.m. (PST), Monday-Friday, will ship within 2 days in most cases. Next Day Air and 2nd Day Air will ship same day if received by 1:00 p.m. (PST), however, no guarantees are made. All orders will ship within 2 business days unless noted otherwise. Any expected delays in shipping will be notified to the customer immediately.
Note: We will not be liable for delays in shipping caused by external causes (i.e. natural disasters, acts of terrorism, traffic accidents, etc.) or delays caused by the shipper (UPS or USPS).
To insure receipt of your order, all purchases over $300 require a signature upon delivery unless otherwise noted in comments section of the checkout page.
Q: DO YOU SHIP TO P.O. BOX ADDRESSES?
A: We do not ship to P.O. boxes at this time.
Q: WHICH CARRIER WILL YOU USE TO SHIP MY ORDER?
A: We ship via UPS or US Postal Service (USPS) for domestic orders including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands.
Your satisfaction is our priority. Please refer to the policies below as a guideline.
Q: WHAT IS YOUR RETURN POLICY?
A: You may return merchandise within 30 days of receipt for a full refund of the purchase price or an exchange, MERCHANDISE MUST HAVE THE ORIGINAL TAGS AND LABELS ATTACHED, MUST NOT HAVE BEEN WORN, ALTERED OR WASHED, AND BE IN A NEW AND UNUSED CONDITION.
Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or repair if applicable. We inspect every item prior to shipping to ensure quality.
Q: IS THERE A RESTOCKING FEE?
A: No, we do not charge any restocking fee.
Q: DO I GET A REFUND OR CREDIT FOR THE SHIPPING COST?
A: Shipping costs will not be refunded for normal returns or exchanges. Return shipping costs are the responsibility of the customer.
A refund or credit for shipping may be issued in instances where the item was defective and determined to have been our responsibility, or where we made an error in shipping the order (i.e. the wrong item, color, or size was shipped).
Q: WHAT CAN I DO ABOUT DEFECTIVE MERCHANDISE?
A: Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or partial credit for refund or exchange.
A refund or credit for the shipping cost may or may not be issued as well in these instances.
Q: HOW DO I GET A REFUND?
A: If you are not completely satisfied with your purchase for any reason, and would like to receive a refund, please follow steps 1-3 above.
Please allow 2-4 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your credit card statement.
Please note the RETURN POLICY above to receive proper refund or credit.
Q: HOW MANY EXCHANGES CAN I MAKE PER ORDER?
A: You are allowed to exchange each item per order only once.
Q: WHAT SHOULD I DO ABOUT AN ITEM THAT WAS SHIPPED INCORRECTLY?
A: If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), Miss Me® will gladly issue a full refund for the purchase price including the shipping cost.
Please follow steps 1-3 above for returning an item. Please also note the RETURN POLICY above to receive proper credit.
Miss Me® will send a return shipping label for any such error on our part. Once we receive the item(s) back, the refund will be issued promptly.
Miss Me® will not be liable for any ordering errors made by the customer. Errors will be validated against the original invoice, and the entire process may take 2-4 weeks.
Q: CAN I CANCEL MY ORDER?
A: You may cancel any order which has NOT shipped. Any shipped order cannot be cancelled.
Q: HOW DO I REQUEST TO CANCEL MY ORDER?
A: All cancellation requests must be made by phone; no emailed cancellation requests will be accepted.
Please call Miss Me® Customer Care at (877) 600-7351 or (323) 235-6500, Monday-Friday, 9am-5pm (PST).
Although we will try our best, no guarantees are made that a cancellation request will be fulfilled.
Q: WHAT DO I DO IF MY ORDER HAS ALREADY SHIPPED AND I STILL WANT TO CANCEL?
A: Please refer to the REFUND AND EXCHANGE section of the FAQ as the cancellation will be considered as a refund or exchange.
If you return the order without opening the box, you will receive a full refund of the purchase price less shipping. The return shipping cost will have to be paid by you in this instance.
We will, however, issue a credit for the shipping costs, both ways, if the box is returned to us without having been opened. The credit can be applied to any future order and won't have an expiration, but cannot be redeemed for cash. Hope this helps.
Q: DO YOU ABIDE BY THE CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT?
A: Sweet People Apparel, Inc. is committed to ensuring our products are made under ethical and environmentally responsible conditions.
This includes Sweet People's policy to prohibit the use of human trafficking and slavery in the manufacturing of its products.
To ensure this policy is enforced throughout our supply chain, we make the following disclosures pursuant to the California Transparency in Supply Chains Act:
We engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery.
We require certification from direct suppliers that they, their subcontractors and their material suppliers comply with applicable laws regarding human trafficking and slavery.
We have informed our suppliers that we expect reports from independent, third-party auditors to substantiate all certifications.
We maintain internal accountability standards and procedures for employees and contractors who fail to meet company standards on human trafficking and slavery.
We train employees directly involved with the supply chain on mitigating the risk of human trafficking and slavery in the supply chain.