Customer Care

Your satisfaction is our priority, and your feedback is always welcome.

Contact us anytime via email; we will reply as soon as possible. By phone, you can reach us between 9am-5pm (PST), Monday-Friday. If you reach our voicemail, please feel free to leave a message with your name, phone number, and the reason for the call. We'll get back to you as soon as we can.

Thank you for being the best part of Miss Me, our customer!

Hours: 9:00am-5:00pm (PST), Monday-Friday
Email: customercare@missme.com
Phone (toll free): (877) 600-7351
Phone: (323) 235-6500

We accept PayPal, MasterCard, American Express, Visa, and MISS ME gift certificates.

Sales tax will be added to purchases made from customers who reside in California.
The sales tax rate for California customers is 8.75%, which is the current rate in Los Angeles County as of November 4, 2011.

Price adjustments are honored within 7 days from the discounted date.
This does not include promotions or coupons.

Ground Orders received by 1:00 p.m. (PST), Monday-Friday, will ship within 2 days in most cases.
Next Day Air and 2nd Day Air will ship same day if received by 1:00 p.m. (PST), however, no guarantees are made.
All orders will ship within 2 business days unless noted otherwise.
Any expected delays in shipping will be notified to the customer immediately.

We do not ship to P.O. boxes at this time.

Note: We will not be liable for delays in shipping caused by external causes (i.e. weather conditions, natural disasters, acts of terrorism, traffic accidents, etc.)

To insure receipt of your order, all purchases over $300 require a signature upon delivery unless otherwise noted in comments section of the checkout page.

We ship via UPS for domestic orders including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands.

UPS Ground / $7 / 5-7 Business Days in the Continental US
UPS 2-Day / $15 / 2 Business Days in the Continental US
UPS Next Day Saver / $29 / 1 Business Day in the Continental US

Orders to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands, please add $5.00 to prices above.

All prices on our site are listed in US dollars and charged in US dollars.
Your total purchase price will be based upon the current and prevailing exchange rate your credit card issuing bank has established at the time of purchase.
Please contact your credit card issuing bank for exchange rates and policies.

You may cancel any order which has NOT shipped. Any shipped order cannot be canceled.
Please call Miss Me Customer Care at (877) 600-7351 or (323) 235-6500, Monday-Friday, 9:00am-5:00pm (PST).
Although we will try our best, no guarantees are made that a cancelation request will be fulfilled.
All cancelation requests must be made by phone; no emailed cancelation requests will be accepted.

You may return merchandise within 30 days of receipt for a full refund of the purchase price, MERCHANDISE MUST HAVE THE ORIGINAL TAGS AND LABELS ATTACHED, MUST NOT HAVE BEEN WORN, ALTERED OR WASHED, AND BE IN A NEW AND UNUSED CONDITION.

After 30 days, merchandise may only be returned for store credit or exchange. For a full refund of the purchase price, merchandise must have the original tags and labels attached, must not have been worn, altered or washed, and be in a new and unused condition. There is no restocking fee.

Shipping and handling charges will be refunded only in cases where we made an error. Return shipping costs are the responsibility of the customer except in cases where we made an error. In such cases, we'll send a return label for the return.

Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or repair if applicable. We inspect every item prior to shipping to ensure quality.

Please note: We are not responsible for any damages to items that have been worn, altered or washed. However, we will do our best to accommodate and satisfy our customers to best of our ability.

Sale items are exchange only unless otherwise noted. If the same item is not available for exchange, then a credit will be applied towards another item.

To complete a return, please keep the invoice included in the package with your order.
The necessary return form is on the reverse side of that invoice.
If for some reason you no longer have your original invoice,
please call us at (877) 600-7351 or (323) 235-6500 you can also email us at customercare@missme.com to request a Return Form.

If you are not completely satisfied with your purchase for any reason, and would like to receive a refund, please follow steps 1-4 above. Please allow 2-4 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your credit card statement.

Please note the RETURN POLICY above to receive proper refund or credit.

If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), Miss Me will gladly issue a full refund for the purchase price including the shipping cost. Miss Me will send a return shipping label for any such error on our part.

Miss Me will not be liable for any ordering errors made by the customer. Errors will be validated against the original invoice and may take 2-4 weeks to process.

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