Customer Care

CONTACT US

Your satisfaction is our priority, and your feedback is always welcome.

Contact us anytime via email or fax; we'll try to reply back to you as soon as possible. By phone, you can reach us between 9am-6pm (PST), Monday-Friday. If you reach our voicemail, please feel free to leave a message with your name, phone number, and the reason for the call. We'll get back to you as soon as we can.

Thank you for being the best part of Miss Me, our customer!

Hours: 9am-6pm (PST), Monday-Friday
Email: customercare@missme.com
Phone: (323) 235-7351 or (877) 600-7351
Fax: (323) 235-7389

Attention RETAILERS: CLICK HERE for Wholesale Contact Info

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PAYMENT METHODS

We accept MasterCard, Visa, and MISS ME gift certificates.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SALES TAX

Sales tax will be added to purchases made from customers who reside in California. The sales tax rate for California customers is 8.25%, which is the current rate in Los Angeles County.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SHIPPING

Orders received by 1:00 p.m. (PST), Monday-Friday, will ship the same day in most cases. We will make every attempt to ship orders the same day if received by 1:00 p.m. (PST), however, no guarantees are made. All orders will ship within 2 business days unless noted otherwise. Any expected delays in shipping will be notified to the customer immediately.

We do not ship to P.O. boxes at this time.

Note: We will not be liable for delays in shipping caused by external causes (i.e. weather conditions, natural disasters, acts of terrorism, traffic accidents, etc.)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SHIPPING METHOD

We ship via UPS or US Postal Service (USPS) for domestic orders including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands. International orders ship via USPS. Shipping cost is a flat fee based on delivery method for domestic orders. International shipping cost is a flat fee based on purchase amount.

Other shipping options may be available depending upon the circumstances. Please send your inquiry to customercare@missme.com or call Miss Me Customer Care at (323) 235-7351 or (877) 600-7351.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

DOMESTIC SHIPPING COSTS

UPS Ground or USPS / $7 / 5-7 Business Days in the Continental US
UPS 2-Day / $15 / 2 Business Days in the Continental US
UPS Next Day Saver / $29 / 1 Business Day in the Continental US

UPS 2-Day and Next Day orders must be received by 1:00 p.m. (PST) to ship the same day. We will make every attempt to ship these orders the same day, however, no guarantees are made. All orders ship within 2 business days unless otherwise noted. Any order which does not ship within 2 business days will be notified to the customer.

Orders to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands, please add $5.00 to prices above.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

INTERNATIONAL SHIPPING COSTS

All international orders are shipped via the US Postal Service.

$20 for orders up to $150.00 / First Class / 7-14 Business Days to most major locations / Tracking number NOT available

$45 for orders between $150.01-$300.00 / Priority Mail / 6-10 Business Days to most major locations / Tracking number available

$60 for orders between $300.01-$500.00 / Priority Mail / 6-10 Business Days to most major locations / Tracking number available

$75 for orders between $500.01-$750.00 / Priority Mail / 6-10 Business Days to most major locations / Tracking number available

$90 for orders between $750.01-$1,000.00 / Priority Mail / 6-10 Business Days to most major locations / Tracking number available

$100 for orders above $1,000.00 / Priority Mail / 6-10 Business Days to most major locations / Tracking number available

Other shipping options may be available depending upon the circumstances. Please send your inquiry to customercare@missme.com or call Miss Me Customer Care at (323) 235-7351 or (877) 600-7351.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

INTERNATIONAL SHIPPING POLICY

Shipments outside the United States may be subject to import charges, duties, and/or taxes which are the responsibility of the purchaser.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

INTERNATIONAL COUNTRIES AND REGIONS WE SHIP TO:

We currently ship to the countries or regions as listed below. Please note the exceptions. Due to various distribution agreements we may have with our distributors worldwide, we do NOT ship to the countries and/or regions as noted. We'll announce any changes to this policy when they occur.

Africa: All countries
Asia/South Pacific: Australia, New Zealand, and all other countries except Japan and Russia (we do NOT ship to Japan and Russia)
Central & South America: All countries except Brazil (we do NOT ship to Brazil)
Europe: None (we do NOT ship to any European country)
North America: USA & Mexico only (we do NOT ship to Canada)
Middle East: All countries

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in US dollars and charged in US dollars. Your total purchase price will be based upon the current and prevailing exchange rate your credit card issuing bank has established at the time of purchase. Please contact your credit card issuing bank for exchange rates and policies.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ORDER CANCELLATIONS

You may cancel any order which has NOT shipped. Any shipped order cannot be cancelled. Please call Miss Me Customer Care at (323) 235-7351 or (877) 600-7351, Monday-Friday, 9am-6pm (PST). Although we will try our best, no guarantees are made that a cancellation request will be fulfilled. All cancellation requests must be made by phone; no emailed cancellation requests will be accepted.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

RETURN POLICY

Your satisfaction is our priority. You may return merchandise for any reason within 30 days of receipt. For a full refund of the purchase price, MERCHANDISE MUST HAVE THE ORIGINAL TAGS AND LABELS ATTACHED, MUST NOT HAVE BEEN WORN, ALTERED OR WASHED, AND BE IN A NEW AND UNUSED CONDITION. Merchandise which is returned in a condition deemed to be unsellable as new will receive a partial credit for exchange only. There is no restocking fee. Shipping and handling charges will be refunded only in cases where we made an error. Return shipping costs are the responsibility of the customer except in cases where we made an error. In such cases, we'll send a return label for the return.

Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or repair if applicable. We inspect every item prior to shipping to ensure quality.

Sale items are exchange only unless otherwise noted. If the same item is not available for exchange, then a credit will be applied towards another item.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

COMPLETING A RETURN OR EXCHANGE

1. Please download the Return Form from our website. CLICK HERE to download a PDF version of the Return Form. We can also email or fax you the form. Please call us at (323) 235-7351 or (877) 600-7351 or email us at customercare@missme.com to request a Return Form.

2. Complete all parts of the Return Form. Retain your original order invoice/packing list for your records.

3. Pack and seal your merchandise securely (in the original package if possible) and include the completed Return Form. Please note that return shipping charges are the customer's responsibility and will not be paid for or refunded by Miss Me.

4. Mail package to:

Missme.com, Inc.
Attn: Online Returns
4715 S. Alameda Street
Los Angeles, CA 90058

Note: If possible, use the US Postal Service to return any shipments as they're generally the cheapest...it'll also make it easier for us to issue a credit for return shipping if the situation allows for it. Thanks!

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

REFUNDS

If you are not completely satisfied with your purchase for any reason, and would like to receive a refund, please follow steps 1-4 above. Please allow 2-4 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your credit card statement.

Please note the RETURN POLICY above to receive proper refund or credit.

If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), Miss Me will gladly issue a full refund for the purchase price including the shipping cost. Miss Me will send a return shipping label for any such error on our part.

Miss Me will not be liable for any ordering errors made by the customer. Errors will be validated against the original invoice and may take 2-4 weeks to process.